Right of withdrawal

Under Article L121-20 of the Consumer Code, the Customer has a period of 14 calendar days from receipt of the article(s) to exercise his right of withdrawal, without having to justify his reasons or pay any penalty.

However, in the case of personalized orders, the right of withdrawal does not apply in accordance with Art. L 221-28 of the Consumer Code.

In accordance with Article L. 121-20 of the French Consumer Code as amended by the reform of March 17, 2014, the Participant has a period of 14 (fourteen) clear days from the day of receipt of the products ordered, to exercise his legal right of withdrawal. When the 14-day period expires on a Saturday, Sunday, holiday or non-working day, it is extended to the next business day. It is specified that in the case of orders for several products, the period for exercising the right of withdrawal runs from receipt of the last product ordered. The Participant who wishes to exercise his right of withdrawal must inform the Distributor of his desire to withdraw by sending him an e-mail, before the expiry of the aforementioned 14-day period, any statement, unambiguous, expressing his desire to withdraw In accordance with Article L. 121-21-3.- of the French Consumer Code as amended by the reform of March 17, 2014, The Customer returns or restitutes to the Seller, indicating a tracking number or colissimo, without undue delay and, at the latest, within fourteen days of the communication of his decision to withdraw the Items within the aforementioned period, in their original packaging, complete, new. Costs associated with the return of items are the responsibility of the Participant. The Distributor shall refund the products, excluding delivery charges, upon receipt of the returned products.


Within fourteen (14) days of receipt of the order, the Customer may ask London Lover to exchange the product(s), only if the size ordered does not fit.

The returned product(s) must be in new condition, not have been worn or used or have been subject to any kind of use. Otherwise the package will be returned. The customer organizes the return at his own convenience, expense and risk. The shipping costs related to the initial shipment, return or exchange of products remain the responsibility of the customer unless the product received is not in conformity or has a manufacturing defect. Possible customs fees related to the return of a product from a foreign country are also charged to the customer. However, the return costs and risks are the responsibility of the customer. It is therefore recommended that the customer keep proof of this return, which implies that the products are returned with tracking, or by any other means giving a certain date.

The return or exchange is at the Customer’s risk. The product(s) must be returned in its original packaging, in its original condition, new, unworn, unwashed, with the return form, to the following address

London Lover
52 rue Lemercier
75017 Paris – France

The returned product(s) will be exchanged while stocks last within a maximum of fifteen (15) days of receipt by London Lover.

Ownership of intellectual data

London Lover is a registered trademark at the INPI under the number 20 4 679 913 and thus protected since September 7, 2020.

The Customer acknowledges that London Lover’s products and distinctive signs (image, photographs, graphics, logos) are the exclusive property of London Lover.

Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.

Data confidentiality

In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a personal nature relating to Users (Participant or Organizer) may be subject to automated processing. London Lover reserves the right to collect information about the User, including through the use of cookies, for statistical analysis, but in no case will this data be passed on to third parties. Users have the right to access and rectify data concerning them, in accordance with the law of 6 January 1978.

When creating a customer account on the Site, the User will be able to choose whether he/she wishes to receive offers from the Distributor and its partners.